“The pandemic and restrictions have speeded up the digitalisation of training across the industry, and also at Haldex,” observes Pascal Blais, leader of the company’s European technical service organisation. As a result, Haldex has launched customer webinars, with some countries, in particular in Poland, UK and Italy, France and Germany, taking the lead. They are just the start of a new approach to training for the vehicle component OEM. For example, while a face-to-face EB+ basic training course lasts two days, that format would never work online. Instead, Haldex has split the course into five shorter modules, each lasting about 90 minutes. Although the digital course covers the same amount of material, it is structured differently to better hold the focus and attention of virtual attendees. In addition, Haldex has also developed one-hour training sessions on TPMS (tyre pressure management systems) and traction assist, the function that actuates the Haldex lift axle valve to transfer the load on to the drive wheels in case of a loss of grip.
Whether in person or virtual, this technical training is carried out live, specifically in response to customers’ unique needs. While a fee is often charged for this kind of training, Haldex is also planning to offer technical sales training demonstrations for free. This includes how to use the Trailer Application Guide, an introduction to the Haldex website, how to find the right spare parts or how to replace brake pads. These demonstrations will be offered periodically to customers either directly by Haldex or via its distributors.